Tradition meets Technology 

The Klier Hair Group, Europe's leading hairdressing company with over 850 salons, faced the challenge of combining traditional craftsmanship with modern technology. Faced with changing customer behavior, increasing competitive pressure, and operational complexity, the company initiated a strategic AI transformation process.

Systematic approach to AI potential analysis 

In collaboration with appliedAI, Klier developed a customized approach for the identification and prioritization of AI potentials. The process started with a comprehensive employee survey and in-depth expert interviews, which led to a structured evaluation of use cases. A multidimensional evaluation system helped in selecting four key use cases that were both technically feasible and economically valuable.

Agile implementation with broad participation 

Cross-functional teams developed detailed implementation concepts and prototypes while identifying necessary adjustments to the data infrastructure. The agile, collaborative approach involving all hierarchical levels ensured broad acceptance of the changes. After eight months of intensive preparation, a clear roadmap was established, focusing not only on short-term improvements but also on the long-term development of a data-driven company - a prime example of successful digital transformation of a traditional service provider.

KI success at a glance 

• Four economically relevant AI use cases systematically identified and prioritized.

• Broad acceptance through involvement of all employees and hierarchical levels.

• Clear roadmap for the long-term development of a data-driven business model